Why does everyone at work always say Foxfire when referring to Firefox? And then try to explain to us how we're supposed to solve their problem.
Things would go much smoother if everyone just acknowledged their inadequacies with computers by simply stating their problem, with no suggested "solutions" or "I think..." statements. If there are further questions that need to be answered, the IT staff will ask the relevant questions to get to and solve the problem.
Additional/non-relevant information just messes with the troubleshooter and makes them even crankier than normal.
Things would go much smoother if everyone just acknowledged their inadequacies with computers by simply stating their problem, with no suggested "solutions" or "I think..." statements. If there are further questions that need to be answered, the IT staff will ask the relevant questions to get to and solve the problem.
Additional/non-relevant information just messes with the troubleshooter and makes them even crankier than normal.
posted by Bruhaha at 12:01 PM
1 Comments:
Bruni,
I hear ya. 3 years of my life were spent troubleshooting in the b school. I also love how no matter what you ask, they DEFINITELY tried that, and it didn't work.
"Is picture mute on?"
"No way. I checked that"
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